Privacy Policy

Introduction

Welcome to the Privacy Policy for Bloom & Quill. We are committed to protecting the privacy of our customers' personal information and order details. This policy explains how we process your information when you purchase our flowers, use our website, or interact with our services.

Information We Collect

We may collect and process the following information:

• Customer contact information and account details (e.g., name, email, phone number, billing address)
• Your order history, including bouquets purchased, delivery dates, and services used
• Payment information for your orders (processed via secure payment gateways)
• Recipient details, such as their name, delivery address, and contact number for delivery purposes
• Content for personalized gift messages that you provide with your order
• Technical data such as your IP address, browser type, and operating system information when you visit our website
• Website usage analytics collected via cookies and other tracking technologies to improve our user experience
• Customer testimonials, product reviews, and customer service feedback

How We Use Your Information

Your data allows us to:

• Process your floral orders, manage payments, and schedule your deliveries with our courier partners
• Ensure flower availability and manage our inventory and delivery schedule effectively
• Manage your order details, purchase history, and provide you with invoices and order summaries
• Improve our bouquet designs, product offerings, gifting kits, and website features
• Send you order confirmations, delivery tracking information, critical service updates, and promotional offers
• Provide dedicated customer support for your order and any inquiries
• Monitor for fraudulent orders and ensure the safety and security of our customers and delivery network
• Comply with legal, financial, and tax-related record-keeping requirements

Data Security

We implement robust security measures for all customer data, including end-to-end encryption for data transmission, secure cloud storage for order records, and restricted internal access to sensitive information. All customer records and personal details are protected with the utmost confidentiality and technical safeguards.

Data Sharing

Information is shared only with necessary service providers (e.g., payment processors, courier services for delivery, cloud hosting services, marketing platforms) under strict confidentiality agreements. We may be required to share certain data with law enforcement or legal authorities as required by law. We will never sell your personal data to third parties.

Your Rights

As a Bloom & Quill customer, you have the right to:

• Request access to your personal data and order history
• Update your personal, payment, and saved address information
• Opt out of promotional marketing communications at any time
• Request the deletion of your account and personal data, subject to legal and operational record-keeping requirements
• Manage or request the removal of any product reviews or testimonials you have provided
• Control cookie preferences through your browser settings or our site's consent manager
• Continue to receive essential service-related communications (e.g., order confirmations, invoices, policy updates) even if you opt out of marketing

Changes to Our Policy

Policy revisions will be communicated to customers via email or prominent notifications on our website. The "Last Updated" date at the top of this document will be revised. Your continued use of our services after such changes signifies your acceptance of the updated terms.